Frequently Asked Questions

Find answers to common questions about our products and services

Q1 Are the gemstones and diamonds 100% authentic and certified?

Yes, absolutely. All gemstones and diamonds at Prabhune Diamonds & Stones are 100% natural, ethically sourced, and come with proper certification from recognized gemological laboratories. We provide complete documentation for authenticity and quality assurance.

Certified Products
Gemstone Quality

Q2 How do I know if a Rudraksha bead is genuine?

Our Rudraksha beads are carefully selected from authentic sources and verified by experts. Each bead undergoes strict quality checks for natural lines, texture, and energy. We provide guidance on identifying genuine Rudraksha and offer certification for premium beads.

Quality Verified
Natural Sources

Q3 Is astrological consultation available online or only in person?

Both options are available. We offer personalized online consultations via video call for convenience, as well as in-person consultations at our Pune center. Online consultations are equally detailed and include follow-up support via WhatsApp or email.

Online Available
Book Appointment

Q4 What information do I need to provide for an astrological consultation?

For accurate analysis, please provide your exact birth details: Date of Birth, Time of Birth (as precise as possible), and Place of Birth (with city and state). Also share your specific concerns or areas where you seek guidance (career, health, relationships, etc.).

Birth Details Required
Personalized Guidance

Q5 What is the delivery timeline and do you ship internationally?

Domestic deliveries within India typically take 3-7 working days via secure courier. We do ship internationally to selected countries with delivery times varying between 7-15 working days. All shipments are insured and tracked. Custom orders may require additional processing time.

3-7 Days Delivery
International Shipping

Q6 What payment methods do you accept?

We accept multiple secure payment methods: UPI (Google Pay, PhonePe, etc.), Bank Transfer (NEFT/IMPS), Credit/Debit Cards, and Digital Wallets. For international orders, we accept PayPal and bank transfers. All transactions are secure and encrypted.

Bank Transfer
Cards Accepted
UPI Payments

Q7 Are customized or energized products returnable?

Customized products (personalized gemstones, specific Rudraksha combinations) and spiritually energized items are non-returnable as they are prepared specifically for you. However, standard products in original condition can be returned within 7 days of delivery.

7-Day Return Policy
Custom Orders Non-Returnable

Q8 How can I contact for urgent queries or support?

For urgent queries, you can reach us via WhatsApp at +91 9822850279 (preferred for quick response), call us during business hours, or email at prabhunediamonds@gmail.com. We strive to respond within 2-4 hours during working days.

WhatsApp Support
Phone Support
Email Support

Important Disclaimer

All spiritual products, gemstones, and astrological guidance are offered for belief, faith, and personal spiritual practice. Results and experiences may vary from person to person. These products are not medical treatments and should not replace professional medical advice. We recommend consulting qualified professionals for health concerns.