Find answers to common questions about our products and services
Yes, absolutely. All gemstones and diamonds at Prabhune Diamonds & Stones are 100% natural, ethically sourced, and come with proper certification from recognized gemological laboratories. We provide complete documentation for authenticity and quality assurance.
Our Rudraksha beads are carefully selected from authentic sources and verified by experts. Each bead undergoes strict quality checks for natural lines, texture, and energy. We provide guidance on identifying genuine Rudraksha and offer certification for premium beads.
Both options are available. We offer personalized online consultations via video call for convenience, as well as in-person consultations at our Pune center. Online consultations are equally detailed and include follow-up support via WhatsApp or email.
For accurate analysis, please provide your exact birth details: Date of Birth, Time of Birth (as precise as possible), and Place of Birth (with city and state). Also share your specific concerns or areas where you seek guidance (career, health, relationships, etc.).
Domestic deliveries within India typically take 3-7 working days via secure courier. We do ship internationally to selected countries with delivery times varying between 7-15 working days. All shipments are insured and tracked. Custom orders may require additional processing time.
We accept multiple secure payment methods: UPI (Google Pay, PhonePe, etc.), Bank Transfer (NEFT/IMPS), Credit/Debit Cards, and Digital Wallets. For international orders, we accept PayPal and bank transfers. All transactions are secure and encrypted.
Customized products (personalized gemstones, specific Rudraksha combinations) and spiritually energized items are non-returnable as they are prepared specifically for you. However, standard products in original condition can be returned within 7 days of delivery.
For urgent queries, you can reach us via WhatsApp at +91 9822850279 (preferred for quick response), call us during business hours, or email at prabhunediamonds@gmail.com. We strive to respond within 2-4 hours during working days.
All spiritual products, gemstones, and astrological guidance are offered for belief, faith, and personal spiritual practice. Results and experiences may vary from person to person. These products are not medical treatments and should not replace professional medical advice. We recommend consulting qualified professionals for health concerns.